Privacy Policy

We collect information you provide directly, such as your name and email address when you create an account. We also collect usage data including test inputs, simulation configurations, and product data you upload to run simulations.

We automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, and interaction data.

We use the information we collect to:

• Provide and operate the Simmerce platform
• Improve and develop our AI simulation models
• Send transactional emails and product updates
• Respond to your support requests
• Comply with legal obligations

We do not sell your personal information to third parties.

Your data is stored on Supabase infrastructure. We implement industry-standard security measures including encryption at rest and in transit, row-level security policies, and access controls.

While we take reasonable precautions, no system is completely secure. We encourage you to use a strong password and keep your credentials confidential.

We retain your account data for as long as your account is active. Test data and simulation results are retained indefinitely until you delete them or close your account. You may request deletion of your data at any time by contacting us.

We use the following third-party services to operate the platform:

• Supabase — database, authentication, and file storage
• OpenAI — AI language model for simulation reasoning and persona generation
• Vercel — application hosting and deployment

Each of these providers has its own privacy policy governing the use of your data.

We use cookies and similar tracking technologies to maintain your session and improve your experience. See our Cookie Policy for details.

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, please contact us.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal data, please contact us through the platform or at the email address associated with your account.